Customer Technical Services Process
The feedback we receive from our customers forms the basis of our new product development, strategic investment planning and customer technical service processes. Relevant feedback is received via ErdemirOnline and all stages and results of the review process can be tracked on the portal.
01
Customer feedback received through the ErdemirOnline system is meticulously analyzed through continuous customer visits by the sales and product teams.
02
After receiving customer feedback, a preliminary assessment is made within 48 hours for automotive OEMs and within 8 working days for other sectors.
03
Depending on the nature of the feedback, on-site technical and laboratory examinations are carried out.
04
As a result of the examinations, actions are taken and resolved. Subsequent commercial settlements are carried out entirely online through the ErdemirOnline system.